Returns Policy

We strive to provide you with high-quality standard and bespoke PVC strip curtains, along with other workplace products. We understand that there may be instances where you need to return a product. Please review our Returns Policy below for information on the return process, eligibility, and guidelines.

Eligibility for Returns

Standard PVC Strip Curtains

Standard PVC strip curtains are eligible for return if they meet the following criteria:
1. The product is unused, undamaged, and in its original condition.
2. The return request is made within 14 days from the date of delivery.

Bespoke PVC Strip Curtains

As bespoke PVC strip curtains are custom-made to your specific requirements, they are generally not eligible for return or refund unless they are defective or there is an error on our part. We encourage you to review and confirm all measurements and specifications before placing an order for bespoke curtains to ensure accuracy.

Workplace Products

Workplace products other than PVC strip curtains are eligible for return if they meet the following criteria:
1. The product is unused, undamaged, and in its original condition.
2. The return request is made within 30 days from the date of delivery.

Return Process

Return Authorisation

To initiate a return, please contact our customer support team either by email or phone within the specified timeframe mentioned above. Our team will guide you through the return process and provide you with a return authorisation (RA) number.

Packaging and Shipping

Pack the product securely in its original packaging or an appropriate equivalent. Include all accessories, manuals, and documentation that came with the product. Clearly write the RA number on the package. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

Return Address

Please ship the return to the address provided by our customer support team.

Ensure that the package is adequately insured and obtain a tracking number for reference.

Refunds

If the returned product is eligible for a refund, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for shipping costs or restocking fees, if applicable.

Exchanges and Replacements

Exchanges

We do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.

Replacements for Defective Products

If you receive a defective product or if there is an error on our part, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the circumstances.

Damaged Shipments

If your order arrives damaged, please notify our customer support team within 48 hours of delivery. Provide detailed information and, if possible, include photographs of the damaged packaging and product. We will work with you to resolve the issue promptly.

Customer Support

If you have any questions or require assistance with returns, refunds, or exchanges, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services. Please note that this Returns Policy applies only to purchases made directly through www.stripcurtainsdirect.co.uk. If you have made a purchase through a third-party retailer, please refer to their respective returns

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